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Friday, August 29, 2008

Question About My Order?

Each day receives scores of Live Support inquiries, in addition to standard Email inquiries and phone calls from around the world.

The following transcript was just posted from a sample inquiry. We encourage you to take advantage of our 24/& Live Support help desk, which is instantly accessible via our home page. This is one of the most common questions; because, all photo scanning is processed, scanned and mailed back, after pairing with your entire order, including custom photo albums, extra DVDs, Crystal Diamond Photo Enhancement and more.

M. Davidson: I just received 3 e-mail notices that scanmyphotos has sent me a package. Does that mean you have already scanned all my photos (400) and are returning them and the disks of scanned photos that I ordered? Were you able to scan all photos that I sent? Thank you.

Welcome M. Davidson! Your request has been directed to the Customer Service department. Please wait for our operator to answer your call.

Call accepted by operator Stacey. Currently in room, Stacy:

Stacey: Hello M. Davidson: Do you have an order number?

M. Davidson: Let me check.

M. Davidson: No. I just have confirmation numbers for the packages.

Stacey: Did you provide your own box and included the order form?

M. Davidson: Yes.

M. Davidson: I am curious whether all my photos were able to be scanned because I was tracking the package I sent and it only arrived in your facility yesterday.

Stacey: Give me a moment to check on that for you.

M. Davidson: Thanks.

Stacey: Ok. Your order was scanned this morning and its getting ready the be shipped out. Everything was perfect and all your 475 photos were scanned.

M. Davidson: That's wonderful news. We're very excited to receive the scanned photos. Thank you for checking.

Stacey: You're welcome. Anything else I can help you with today?

M. Davidson: No. Thank you.

Monday, August 25, 2008

Super Deals & Ultimate Online / Retail Special Savings

Just added. Click here for instant downloadable coupons and specials from and 30 Minute Photo Etc.

Visit this link for regular updates and specials.

Thursday, August 21, 2008

When Analog Meets Digital, Profits Follow: Mitch Goldstone And (via PIR)

Reprinted from Photo Industry Reporter, June 2008; By Ted Kritsonis

Woodbury, NY— Mitch Goldstone and Carl Berman knows a market when they sees one, especially when analog meets digital. Goldstone and Berman have been running their photo lab in Orange County, California, for 18 years, along with the company website at since the late 1990s. Where his business was once 100 percent film-based, he now handles zero film, having made a full transition to digital. But, all those analog prints people have festering in their photo albums or shoeboxes still represent a huge market.

It’s estimated that the average consumer has as many as 5,000 analog prints, accumulating to an overall figure of 3.5 trillion prints worldwide. A vast majority of those may have never seen a scanner, and thus have never been digitized.

In 2005, Goldstone pioneered a high-speed photo scanning service in his photo lab by commercializing Kodak technology. He launched a new website called and recently began using Kodak’s Adaptive Picture Exchange (APEX), a modular dry lab, scaleable photo system. APEX dramatically increases the speed of workflow management, which partly explains how it enables ScanMyPhotos to scan tens of thousands of prints in a single day. And this is the key reason they can turn orders very quickly, Goldstone says. offers the scanning service in three options. The first, and most popular, is the prepaid service at a cost of $124.95. The company sends the customer a postage-paid box they can fill up with as many as 1,800 prints of various sizes (from 2x3 to 11x14). Customers then have up to one year to fill up the box and send it back for scanning.

“Once the customer receives it, they can fill it up at their convenience and put as many pictures as they can into it, then bring it to the post office to ship it to us,” Goldstone explains. “The day we receive it, we digitize every single picture and send the box back to them the very same day.”
The scanned images are saved as JPEGs, with a resolution of 300 dpi, and burned to a DVD. Each DVD can typically hold about 3,000 4x6 images, but the number can shift depending on how many wallet-size or enlarged photos are part of an order.

The other two service options are live support through the phone or real-time online chat, along with simply walking into the store and dropping off a box of prints. Customers walking in with an order of 1,000 prints typically wait just 15 minutes to have the job done.

Sometimes, walk-in orders can be far more substantial. Goldstone recalls one customer who came to his lab from San Francisco with 26 boxes containing 22,000 pictures. He dropped off the entire order and left for the day to Disneyland, returning five hours later to pick up the boxes and the DVDs containing all the scans.

Having so many photos digitized creates additional profit opportunities. Goldstone says some customers create albums, mugs, cards and other gift items using those photos.

“Digitizing analog images is the gateway to invite consumers to create all types of products from the generations of photo memories,” Goldstone says. “Once they become familiar with sites like, they start ordering the ancillary products as well.”

This is equally true for converting old home movies on VHS to DVD. offers this service in a similar format, where customers can fill up a prepaid box with up to 14 tapes at a cost of $249.95. Individual tapes can be digitized for $24.95 apiece. Just like the photo scanning service, ScanMyPhotos won’t digitize any copyrighted VHS tapes. And, the service is meant only for VHS tapes, so the company won’t take 8mm or movie film. “The poor quality of VHS means they start to deteriorate within 8 to 10 years, so most people’s tapes from the 1980s are almost destroyed,” Goldstone says. “That means there’s a 100 percent market out there for transfer to DVDs.” He cites the recent fire at the film and video vaults at Universal Studios as one example to remind consumers to back up VHS tapes and DVDs by making multiple copies and keeping them in separate locations.

The service has been a hit since the company launched it, particularly because consumers from all over the world are paying for it. The only catch 
for foreign customers is that they have to supply their own boxes and pay for shipping both ways. The prepaid boxes are only for U.S. customers because of agreements has with the USPS, FedEx and UPS. The same is also true for photo scanning services.

Goldstone’s company has no membership program in place, and he says there are 
no plans to start one. Instead, they will randomly include Chevron gas cards valued at $5 up to $25, or chocolates, cookies and other gift cards, depending on the time of year.

He also has no plans to expand or turn the business into a franchise. “The answer is definitively ‘no’ because of quality control,” he explains. “We want to make sure everything is handled exactly the same way perfectly with no variables. It’s a key part of our business model.”

And it’s a business model that’s been successful and can be profitably replicated. When was the last time you scanned 22,000 prints?

[source: Reprinted from June, 2008 Photo Industry Reporter]

Wednesday, August 20, 2008

New Evolutions in KODAK Picture Kiosk Improves Digital Printing Experience at - 30 Minute Photos Etc.

All new KODAK photo kiosks now available at - 30 Minute Photos Etc. retail headquarters in southern California. See for more info.

Ask about our "earlybird" specials.

Personalized cards

Border designs

Standard prints

Enlargements (up to 24" x 36")

Photo ID prints

Print Packages

KODAK Picture CD

BLUETOOTH® Technology enabled to capture your share of the growing mobile imaging market

The KODAK GS Compact delivers beautiful and durable prints in just seconds. Exclusive KODAK PERFECT TOUCH™ Technology ensures better, brighter pictures. Make prints with rich vibrant colors, sharp details, and fewer dark shadows. See the difference that consumers really value!

With KODAK XTRALIFE™ Paper your prints are also stain resistant, waterproof, and easily wipe clean. Rely on Kodak for lab quality prints that last a lifetime.

Tuesday, August 19, 2008

"Have Someone Else Digitize Your Old Photos" (via

How long would it take you to scan 1000 photos?

I’m thinking it would take me quite some time and I don’t think I’d be able to do anything else if I wanted to get them scanned in a reasonable amount of time. If you have a large amount of photos sitting in closet, basement, or attic, you may want to check out The service promises to professionally scan 1,000 photos for you, the same day it receives them, and put them on a DVD for $50.

The company uses a Kodak scanning machine that can process a hundred photos per minute. From an informative
New York Times article about the whole process.

here to read more.

Unclutterer - Unclutterer is the blog about getting and staying organized. A place for everything, and everything in its place is our gospel.

Customer Profile: So What Do The Scans Look Like?

With thousands of inquiries to, one of the most common questions - after whether we really can scan a thousand pictures in 15-minutes and if we really charge just $49.95 for this super affordable digital imaging service is this: Can I see a sample of what your scans look like?


We have several customer profiles that we profile on this "Tales from e World of Photo Scanning" blog (see links below), but there is no better and more convincing way to showcase our Kodak-quality scans than this customer sample from the Personal Tech columnist, David Pogue at The New York Times.

Click here to see a slideshow sample from his own processed images.

Sample Customer Scans- Steve G. - Jack P. - Felasfa W. - Mary R.

Do more with your scanned photos. Remember to visit for a full menu of other smart products and services that you can select to help preserve and share your newly digitized pictures.

Sunday, August 17, 2008

More Info on the Owners of

The people behind

Due to the recent exponential expansion of new visits to caused by being on the first page of The New York Times' business section (Aug 14), we wanted to familiarize you with the company's longtime community, civic and pro-consumer advocacy. We have been very involved on the national level since our company was founded in 1990.

For details visit our "In The News" section.

While we are proud of our many grassroots and national programs to support important causes and pro-consumer activities, few came close to topping our campaign after "9/11" to bring 5,000 people to the Big Apple - see background

More recently, the owners of, a division of 30 Minute Photos Etc. launched what is among the nation's largest antitrust price-fixing litigation's - representing all merchants and retailers in our battle against Visa, MasterCard and its major member banks. Company owners, Mitch Goldstone and Carl Berman are lead plaintiffs in the Merchant Interchange litigation and post regular news and commentary updates on our blog called: - The Credit Card Interchange Report.

Everything You Need to Know About Photo Scanning

You have read about in The New York Times and scores of other publications, but, how do you get your photos scanned?
Click on this helpful PDF file for complete answers. Still curious?
Click on the 24/7 free Live Support help desk and instantly get the answer you are looking for from ScanMyPhotos International.

Friday, August 15, 2008

Recent Blogger Comments on

Preserving Memories
By New Girl on Post(New Girl on Post) will scan 1000 photos for $50.00 for you and put it on a disk for you. The turn-around time on the service is supposed to be very quick. They'll even scan negatives, slides, etc. for you, although the pricing is ...New Girl On Post -

Your Photos, Off the Shelf at Last
By swissmiss You’d be forgiven, then, for raising an eyebrow at the offer made by a California company called It says it will professionally scan 1000 photos for you, the same day it receives them, and put them on a DVD for $50. ...swissmiss -

Scan my Photos!
By admin The website is called . The service is very easy to use! All you have to do is collect all of the photos that you want to be saved. You mail them the photos and they scan all the photos onto a DVD(s) for $0.04 a photo. ...Guide to Gift Giving -

Scanning prints - inexpensively
4 hours ago by John Gordon I have negatives for the thousands of prints sitting in a waterproof box in a protected closet in an upstairs bedroom. At the current rate of scanning we'll scan them all by 2140. I think I'm going to use this service Pogue reviewed (he ...
Gordon's Tech -

From A Photo Album To A DVD In Under $50
5 hours ago by Ryan Monahan says it will professionally scan 1000 photos for you, the same day it receives them, and put them on a DVD for $50.
It's An Ocean -

Your Photos, Off the Shelf at Last
6 hours ago by A recipe for Toxic Photo Soup: Layer 1000 photos in a large, watertight plastic storage tub. Place high on basement shelving unit. Fail to notice small, leaky basement window nearby. Marinate, unattended, three to four years. ...
Graphic Design Sage - -

A Solution for Your Photos
7 hours ago by Jennifer There was a great article in the New York Times earlier this week about a service called that will scan photos for $50 per thousand (that's 5 cents a piece) on to a CD. This is a terrific and affordable solution for ...
roving sugarbeet -

Hey, who's that guy touching my mom?
18 hours ago by The Radish That's my mom, the laughing blonde up front hair-slick man has his arm around. This picture is taken in Sweden, probably when my mom was about 20, traveling around the countryside working odd jobs. She worked in this cafeteria kitchen. ...
The Ballad of the Radish -

Scan my photos. (bringing us film users love?)
18 hours ago by fartin on thunder Amazing? Price, for us film users? or a big possible risk? Read all about this new scanning service reviewed by the man o' tech himself David Pogue, SCAN MY PHOTOS... beeetch. will do.
you call this photography? -

The Family Photo Album Dilemma - Maybe It's Solved?
14 Aug 2008 by Lita It looks like David Pogue's ridden to my rescue yet again. A few weeks back, I lamented on the fact that my family photo albums were disintegrating, and that the project to repair them looked nearly insurmountable. ...
Verbosity - - References

David Pogue's Personal Tech Profile on - Most Popular Emailed New York Times Article


Top Ten E-Mailed Articles

  1. State of the Art: Your Photos, Off the Shelf at Last

  2. Advertising: Woman to Woman, Online

  3. Downtowns Across the U.S. See Streetcars in Their Future

  4. Maureen Dowd: Yes, She Can

  5. In a Generation, Minorities May Be the U.S. Majority

  6. Her Forced Retirement

  7. Priming for Burning Man, Flames in Hand

  8. The French Horn, That Wild Card of the Orchestra

  9. Thomas L. Friedman: Eight Strikes and You’re Out

  10. Two Large Solar Plants Planned in California

Thursday, August 14, 2008

CNBC: " Helps Digitize Your Photos"

Click here to see the CNBC link.

Customer Profile: David Pogue (New York Times and CBS Reporter)

Click here to view David Pogue's samples that he posted and click here to read the August 14th article in The New York Times.

"Digitalize 1,000 photos for $50" (via Jerry Guo,

Blog posting by Jerry Guo

"All those Kodak 4x6 prints tucked away in who knows how many shoeboxes? You can finally scan them to your computer with a new service that costs pennies per print.It's the latest tip from David Pogue, the New York Times' personal-tech columnist (he
writes frequently about cameras, mobile gadgets, and other nifty tech stuff that flashpackers and the mobile traveler will be interested in; bookmark him).Anyways, the service is called, straightforwardly enough,, and for $50, they'll digital 1,000 of your prints, of all sizes. And as Pogue says, there's no catch. Just lots of small print (much of which basically stipulates that you do most of the work in terms of sorting and organizing). He does a good job of running through the service here."

"The Family Photo Album Dilemma - Maybe It's Solved?" (via Blogger post)

Thanks to Lita for blogging about David Pogue's "Personal Tech" vcolumn in today's New York Times. Click here to view


  • It looks like David Pogue's ridden to my rescue yet again.
  • A few weeks back, I lamented on the fact that my family photo albums were disintegrating, and that the project to repair them looked nearly insurmountable. I had even discarded the thought of scanning the pictures because of the sheer amount to time involved for getting pretty mediocre results.
  • However, based on the recommendation in David's most recent NY Times column, I am going to carefully dismantle those decaying photo albums and send the pictures into For $50, this company will scan up to 1000 pictures, and send you back a DVD with your images in JPEG format. Of course, there are caveats - everything has to be properly organized and labled, there are extra fees for reorienting images, scanning the backs of photos, etc., but frankly - it seems worth every penny.
  • Consider this - a sheet feed scanner that will actually accept photos (most don't) costs about $400. Not only is it expensive (the equivalent of scanning 8000 photos), it will be primarily a uni-tasker in your office, because the sheetfeed mechanism means that the unit won't work comfortably or well as a flatbed scanner (I know this from experience).

Tuesday, August 12, 2008

How to "Make Something Kodak" at

Our new retail photo experience, The Kodak Experience, is now open. Although our retail photo center was established in 1990, when you are the southern California area, please stop by and say hello. You will experience something that looks brand new, and it is. All new Kodak photo equipment. No more chemistry and super-eco friendly.

The new 30 Minute Photos Etc. [] retail photo center solves the biggest problem in photography – how to unlock those pictures in shoeboxes and on your camera phones – point the phone to the Kodak kiosks and instantly get pictures.

I found that most people don’t know what to do with their pictures and images saved on their memory cards and camera phones. The new Kodak Experience Photo Center is designed like Starbucks, as a social event destination for all ages. The new photo experience and inspiration center is easy enough for adults and smart enough for teens. We designed it so Grandparents can even connect with their grandchildren – they have decades of photo memories we scan in minutes and they can now share by adding to the family’s Facebook pages, make DVD movies to watch on TV and more. See link.

As interest in traditional film declined, it was time to reinvent the business; no more film processing now – everything is digital.

Recent Tales from the World of Photo Scanning blog postings:

"MAKE SOMETHING" KODAK: The Picture Business is About to Experience the Newest Breakthrough in Retailing

How to Get Real Kodak Pictures From Your Digital Camera and Camera Phones

KODAK Picture Movie DVD From Your Scanned Photos: NEW SERVICE. Click HERE for sample.

Half of moms missed priceless childhood firsts, according to recent survey

A new survey from Eastman Kodak Co. of more than 1,000 American moms reveals the key family "memory keeper" often misses important photographs. Moms appear to care a great deal about preserving memories, yet a substantial 50 percent admit they've missed a prime family photo opportunity.

A closer look at the survey reveals one-third of these regretful moms have missed a child's "first" moment, such as first steps, first foods, and first day of school. Additionally, 20 percent of these moms report they've neglected to capture a family vacation memory. While 72 percent of moms say they've made a scrapbook with photos of their kids, many of these moms also say that they are lacking shots that are artistic, black and white, or underwater. Few moms are missing the usual "posed shots."

Why the missed moments? Of the moms that missed photo moments, 64 percent admitted to "rushing" and therefore forgot their cameras. Others opted to leave their expensive digital or film camera behind because they couldn't bear to carry another item or feared it might get damaged or stolen.

Eighty-five percent of moms have purchased single use cameras when they forgot their digital camera, experienced a dead battery or decided to protect their digital camera from the elements or theft. Another reason moms use single use cameras is for their kids: one-third of moms report that their child has either lost or damaged a digital camera. This data is based on the findings of a telephone survey conducted by Braun Research Inc. among 1,003 U.S. female adults age 18 or older during the period April 16-April 26. To qualify for the survey, female respondents had to be a mother of a child(ren) under 12 years of age. The total results reported are at the 95 percent confidence level with a margin of error of +/- 3 percent.

Monday, August 11, 2008

How to Get Real Kodak Pictures From Your Digital Camera and Camera Phones

Welcome to The Kodak Experience Retail Photo Center at 30 Minute Photos Etc. and

It’s so quick and easy. You will be amazed and delighted when they you try the KODAK Picture Kiosk for the first time. It was designed to make sure you get great results your first time, and every time you print. Get true KODAK Quality Prints. Rich, vibrant colors. Crisp detail. Simply better, brighter pictures. You can do it yourself. Beautiful pictures are right at your fingertips. Just touch the screen to get started.

Three Easy Steps to Real KODAK Pictures at 30 Minute Photos Etc. and

Step 1: Upload Your Pictures
Insert your digital media card, CD or disk.
Transfer pictures wirelessly from your phone.
Scan your print.
See all input choices.

Step 2: Preview & Select Your Pictures
Select all pictures with just one touch, or print only the pictures you want.
Make quick and easy edits to improve your pictures.
See your pictures on screen before you pay.

Step 3: Print & Go
Touch the screen to indicate how may prints you want of each picture.
Enlarge favorite prints in just one step.
Choose a print package for pictures in more sizes.

You Can Create Great Kodak Prints. We’re Here to Help at 30 Minute Photos Etc. and at our Irvine, Calif. Kodak Experience Retail Photo Center.

Special goof-proof on-screen tips and even helpful audio instructions guide you every step of the way. You preview your pictures onscreen before you pay. Make prints by yourself in just seconds. Need a hand? Our friendly and professional staff are here to help, as we have been since 1990.

ALL NEW: Make Prints from Your Phone

Got BLUETOOTH™ Technology? Make real KODAK Pictures from your phone or PDA in just seconds. We detect the resolution of your device and recommend optimal print sizes. Get wireless printing

Sunday, August 10, 2008

Tips For Organizing Your Photos (via I3A)

With today's digital cameras, it's easy to take a lot of photos. Yet if you don't take steps to organize them, it will be difficult to find the ones you want later. It's much easier to organize a bit at a time - or as you capture your digital photos - than to wait until you have so many that it seems overwhelming.
One way to organize your photos is by creating categories. Do it in a way that makes sense to you! After all, as long as you follow the
naming guidelines, there's no "right" or "wrong" way. The following ideas may inspire you to choose a method that works naturally with the way you think:

Organize by date

The number of photos you have or intend to have will determine your categories - years, seasons, months or days. If you take a lot of photos throughout the year, this may be the best way.

Organize by subject
If you shoot most of your photos during special occasions, you many want to categorize them by "key words or phrases" - Family-Reunion, Ethans_Graduation, European_Vacation, Hobbies, and the like.

Sort by project
If you want to share your photos by "special projects", you may want to give them titles - E-mails_to_Mom, Vacation_Album, Fathers_Day_Slideshow, Friends_Collage and the like.
Combination approachWith this method, you can organize by subject, and within the subject folders use "date sorting". Re-naming your favorite photos with the date will help with sorting. For example, in a folder such as "European_Vacation", rename a photo in this way - "2006_09_05_Joe.jpg" - to help you easily sort by date. (Try it - you'll be surprised at how well it works!)

[Source: I3A - Intl Imaging Industry Assn]

Raves from Popular Photography

Thanks to Popular Photography's Editor-in-chief, John Owens for his comments about on page 13 in the May 2008 edition of Popular Photography - The World's Largest Imaging Magazine.

Because of our recent rate increase for the prepaid fill-the-box scanning service, we are extending the old rate for all Popular Photography readers.

Any questions, reach our Customer Service Specialists via phone: 949-474-7654, email, or access our 24/7 Live Help support desk.

Friday, August 8, 2008

A Blog About Kodak Pictures and Customers at the Games

Came across this wonderful trip tick though the eyes of Kodak in China. It's a must look at amazing photography and more.

About Plugged In Blog: Plugged In is a place where Kodak employees share insights about the products we make that enable you to express yourself through photography. They love what they do, and want to share expertise about digital imaging and invite you to join the conversation with stories and experiences of your own.

Chick here to see more.

Grand Re-Opening at 30 Minute Photos Etc., home of

Directions and more info, click here

Monday, August 4, 2008

"30 Minute Photos Etc. remodels store around Kodak APEX dry printing system" (via PMA Newsline)

30 Minute Photos Etc. and, Irvine, Calif., launched what it calls "an entirely new photo retail experience," centered around the Eastman Kodak APEX retail dry printing solution. As an "environmentally friendly and chemical free" photo centre, 30 Minute Photos Etc. also touts its energy efficient air conditioning and lighting, as well as an array of other eco-friendly solutions.

"The Kodak Experience is modern, smart, and boasts extraordinary color and professional quality photo products that you have come to expect from Kodak," explained Mitch Goldstone, president and CEO of and 30 Minute Photos Etc. The in-store Kodak kiosks are all linked to APEX to create instant photo products, including photo books, Kodak Picture Movie DVDs, prints from camera phones, collage posters, and more.

[source: PMA Newsline]
Scan Photos, 35mm Slide and Negative Scanning, Photo Restoration, Digital Printing -