Monday, September 1, 2008

Frequently Asked Photo Scanning Questions

                    • What resolution are my photos scanned at?
                      All pictures are scanned at 300 dpi. The final file size will vary depending upon the size of the original photograph. A standard 4x6 usually is about 1 to 1.5 MB in size. Many websites refer to resolution as a pixel by pixel notation. To determine what your own picture's pixel by pixel resolution will be, multiply the inches by 300 dpi. For example, a 4"x6" print will have a resolution of 1200x1800 (4" x 300dpi = 1200 pixels, 6"x 300dpi = 1800 pixels).
                    • Are my photos returned to me?
                      Yes, your photos are returned to you along with the digital CD-Rom/DVD of your scanned photos. We do not offer a service dispose of or keep your photos. All photographs will be returned with your order.

                    • What size is the regular prepaid fill-the-box package for the $124.95 option?
                      Regular Photo Box(fits more than 1,600 4x6 photos)Inside dimensions - 11" X 8.5" X 5.5" All orders are processed and mailed out the same business day it is received *domestic U.S. orders only). International orders do need to select "
                      Option #2."

                    • How long will it take to complete my scanning order?
                      Photo scanning is typically completed and mailed back the same business day it is received. Based on your quantity of slides or negative scanning, it typically is completed within several days and mailed back the same business day it is completed. Please note that we do not have any control over the United State Postal Service or any other courier or transport companies and therefore cannot be held responsible and we do not warranty or guarantee deliveries to or from our location; items misplaced while in their care are also not warranted. [See bottom of this
                      link for limit of liabilities]. All work is received, processed and mailed back from our Irvine, California headquarters. Most services, including photo picture scanning, reprints, enlargements, photo memory books and photo cards are rushed with our super-fast same day service. Photo restorations and slide and negative scanning orders take just a little bit longer depending upon the individual order. We do feature a Rush – next-up scanning service, which moves you to the top of the line; see the “Option #2” order form to choose this feature.

                    • Are these scans designed for personal archiving and sharing, or can I make giant museum-quality poster enlargements from the files?
                      These high-speed photo scans are designed to digitally preserve your regular photos. This is not designed to archive professional images with museum-quality clarity. There is no refund for high-speed photo scans and you understand and agree that we cannot guarantee the image quality of the reproductions or individual quality control your files due to the extremely high volume scanning operation guarantee the image quality of the reproductions or individual quality control your files due to the extremely high volume scanning operation.

                    • Can I use the newly scanned digital DVD to view my photos on the TV with my DVD player?
                      The DVD we provide you with is not a video DVD. It is only a DVD with your JPG files on it. There is a number of slideshow creation software available that would allow you to create a movie for your DVD player to watch on a TV, but we do not provide this for you. Some examples would be
                      iMovie ® or Nero PhotoShow ®. However, some newer model DVD player do have a slideshow feature but most limit the number of photos that can be loaded, usually well below the 1,000 mark. In our experience, most DVD players will not load more than 200 images.
                    Scan Photos, 35mm Slide and Negative Scanning, Photo Restoration, Digital Printing -